- Enterprise-ready 24/7 service
- Extensive remote support and management capabilities (99%+ remote fix)
- Highly skilled Service Desk engineers (Microsoft, Cisco accredited as standard)
- Third-party supplier interaction
- Enterprise class IT Service Management system
- Robust and extensive Knowledge Management process
- Evolving 1st line of Business (LoB) support – our Service Desk is constantly learning to ensure we can address ever more at the first point of contact
No business underestimates the criticality of keeping their server and network infrastructure up and running. In many cases when server/network outages or service degradation occurs it can prevent your entire business from operating. With this in mind it is crucial that appropriate measures are taken to safeguard your systems and applications. DAITA provides a comprehensive Infrastructure Management service that maximises uptime and ensures that your systems and applications, be they on premise, hosted, or Cloud based, are optimally configured for performance.